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Privacy Policy

Welcome to TripSava!

TripSava is owned and operated by TripSava LLC.

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(Hereinafter referred to as "TripSava").

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TripSava values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the platform, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our terms of service. In this privacy policy, the words "platform" refers to the SaaS platform, the mobile application and the TripSava website together, unless referred to individually in the document, "we", "us", "our" and "TripSava" refers to TripSava and "you" and "user" refers to you, the user of TripSava.

This privacy policy may change from time to time. Your continued use of the platform after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable federal and international laws and regulations and, in particular, the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:

Will be under the responsibility and in charge of:

  • TripSava LLC.

  • (Insert contact information, email, phone, etc.)

2. HOW DO YOU OBTAIN MY CONSENT?

By using the platform, using the functionalities available on the platform, contacting us through our contact details and providing us with personal information to communicate with you. You may withdraw your consent at any time by sending us your request through our contact information.

3. TYPES OF INFORMATION COLLECTED

The information we collect from our users helps us to continually improve the user experience on the platform. These are the types of information we collect:

Information you provide to us. By using the functionalities available on the platform, contacting us through our contact details and providing us with personal information to communicate with you. As a result of those actions, you may provide us with the following information:

  • Name

  • E-mail address

  • Any additional information related to you that you provide to us directly or indirectly through our platform.

TripSava will not collect any personally identifiable information about you unless you provide it.

Information Collected Automatically: By accessing and using the platform, you automatically provide us with the following information:

  • Your IP address

  • Referrer URLs

User travel and destination information: We store information provided by users relating to travel and destinations for purposes of analysis and to improve our functionality and the content provided through the platform. The travel and destination related information provided by the user does not identify or individualize the user and is completely anonymous.

Firebase (Mobile app): We use Firebase Crashlytics and Firebase Analytics provided by Google, Inc. of the United States ("Google") and certain functionalities such as Firebase Crashlytics, Firebase Analytics, Google Analytics, Cloud Firestore, Firebase Performance Monitoring, Firebase Dynamic Links, Firebase Authentication, etc. These tools and technologies collect and analyze certain types of information, such as feature usage metrics and statistics, usage history, unique device identifiers and other similar information. The information generated by Firebase may be transmitted to and stored by Google on servers in the United States. We use Firebase to improve our platform.

Please refer to Firebase's privacy policy:

Youtube API:  We use the Youtube API Services provided by Google, Inc. of the United States ("Google").  This API allows us to provide relevant video links to Youtube videos about your travel destination.  This includes a thumbnail image, title, and channel.  

Please refer to YouTube's privacy policy:

Please refer to Google's privacy policy:

Social Media: On our website you will find links and functions linked to different social networks, in which you can share your information. It is advisable to consult the privacy policy and data protection of each social network used on our website.

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any TripSava server and will be stored on the respective server of our email service.

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users through the platform will be retained for as long as necessary to provide the functionalities available on the platform or until the user requests deletion of their data. TripSava may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, TripSava may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

5. HOW WE USE YOUR INFORMATION.

In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and our current services. We use personal information collected through our platform as described below:

  • User registration.

  • Provide the mobile application (Available on Google Play and App store).

  • Provide the functionalities available in the platform.

  • Understand and improve your experience using our platform.

  • Respond to your comments or questions through our contact information.

  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

  • Send you relevant information about TripSava.

  • TripSava marketing purposes.

  • Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.

  • Protect, investigate and deter fraudulent, unauthorized or illegal activities.

6. HOW WE SHARE INFORMATION

Information about our users is an important part of our business, and we are not in the business of selling it to third parties. We do not sell any user-provided information. We share our users' information only as described below:​

 

Third-Party Service Providers. We use third party services to perform certain functions on our platform. Some of these functions and services are: Building and hosting the platform, processing payments, performing tracking and analytics functions on the platform (Firebase Crashlytics, Firebase Analytics, Google Analytics, Smartlook) and providing support, sales and customer interaction services (Zendesk).

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

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Business Transfers. In the event TripSava creates, merges with, or is acquired by another entity, your information will likely be transferred. TripSava will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.

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Protection of TripSava and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of TripSava, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

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Anonymous Information. TripSava uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform. We may also use aggregated anonymous information to provide information about the Platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. PROTECTION OF YOUR INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website and platform. If transactions are processed on the website, transaction information is transmitted to and from the platform in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate need to know that information and to those persons you have authorized to have access to that information. TripSava follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once TripSava receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while TripSava strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

8. RIGHTS

Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

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  • Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.

  • Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.

  • Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.

  • Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.

  • Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.

  • Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.

  • Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

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Users or owners of the personal data they provide through the platform can exercise these rights over their personal data at any time and without any limitation by sending us their request through our contact information.

9. PROTECTION OF CHILDREN'S ONLINE PRIVACY

We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. Although the platform is available to all ages, we do not collect any information from children under the age of 13 without the respective permission of their parents or legal guardians. If we become aware that a child under the age of 13 has provided us with personal information without the permission of his or her parent or legal guardian, we will take the necessary steps to delete that information.

10. THIRD PARTIES

Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information TripSava collects from you. If you disclose your information to others, whether other users or TripSava vendors, different rules may apply to their use or disclosure of the information you disclose to them. TripSava does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. TripSava is not responsible for the privacy or security practices of another Internet platform, including those linked to or from the TripSava platform. TripSava encourages you to ask questions before disclosing your personal information to others.

11. CONTACT

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact chat or via the contact information below:

TripSava LLC.

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